Everything you need to know about ordering, shipping, returns and exchanges. Can't find your answer? Contact us — we reply within one business day.
Ordering & shipping
How long does shipping take?
All orders arrive within 7–10 business days, to Canada and the US. Holiday periods can add a few days, so order early if he's a gift.
How much is shipping?
Shipping is free and tracked on every order to Canada and the United States.
How do I track my order?
You'll get an email with your tracking link as soon as your goose ships. Tracking can take 24–48 hours to show its first update.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Contact us within 12 hours of ordering and we'll update or cancel it. Once an order has shipped, it can't be changed, but you can still return it (see below).
My tracking hasn't moved. What should I do?
If your tracking hasn't updated for 15 business days, contact us and we'll send a replacement or refund you in full.
The Desk Goose
How does the magnet work?
There's a magnet in his beak. Touch a steel keyring to it and it holds on. Most keyrings are steel — if yours is aluminium or brass, add an inexpensive steel split ring.
How big is he?
18 cm (7 in) tall, with an 11.5 × 7.5 cm footprint. He's made of synthetic resin and weighs about 300 g in his box.
Do I need to mount him?
No. He stands on his own flat feet on any shelf, desk or console table. No drilling, screws or adhesive.
How do I clean him?
Wipe him with a soft, dry or slightly damp cloth. Avoid soaking him or using harsh cleaners, which can dull the paint.
Returns & refunds
Our 30-day happy-goose guarantee: if you're not happy with your goose, you can return him within 30 days of delivery.
Damaged, defective or wrong item
Contact us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund — your choice. You don't need to send the damaged goose back.
Changed your mind
Contact us within 30 days of delivery to start a return. Items must be unused and in their original packaging. We'll email you the return address; return shipping is paid by the customer. Once we receive the goose, we refund the full product price.
When will I get my refund?
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.
What can't be returned?
Items that have been used, damaged after delivery, or returned without their original packaging. Original shipping is free, so there's nothing to deduct.
Exchanges
Can I exchange my goose?
If your goose arrives damaged or defective, we'll replace him for free — just send us a photo within 7 days of delivery. For anything else, the quickest way is to return the original (see above) and place a new order.
Can I swap to a different pack size?
If your order hasn't shipped, contact us within 12 hours and we'll switch it. If it has shipped, return the extra geese unused within 30 days for a refund on them.
Still have a question?
Send us a message and include your order number if you have one.